Customer Service Associate

Customer Service Associate - Emergency Response Service Center

Fast paced, dynamic call center on Southside is seeking strong customer service associates to join their organization. This is a temp-to-hire position and upon conversion the company offers great benefits including medical, dental, vision and 401K. In addition to the $15 / hr base pay, both bonus and overtime are available. This is a service ONLY position. No selling required.

Responsibilities include:

  • Answering inbound calls in a timely and accurate manner.
  • Perform outbound dispatching and follow-up outbound calls with service providers when the inbound queue is low or well managed
  • Accurately enter necessary event information in Case Management Systems as necessary for event closure & completion
  • Capable of producing error-free work and the ability of always meeting customer s expectations to ensure excellent service and resolution
  • Must have a clear understanding of geographical regions within the U. S. and Canada
  • Capable of meeting monthly call center performance metrics as expected and communicated by operational management.
  • Operate computer and phone systems efficiently.
  • Perform any other duties as assigned

Must meet typing and data entry requirements and work at least four 10 hour shifts / week. Casual dress environment is also a plus as well as potential to work remotely from home, long-term.

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