Call Center Agent
Quick Apply Full-time 1 hour ago Full Job Description The Role You will book service appointments and do whatever is necessary to promote customer satisfaction.
You will perform happy calls and do whatever is necessary to improve our services.
You will make outbound calls on service invoices and leads not sold in the field and do whatever is necessary to achieve department sales goals.
Responsibilities Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Respond to customer requests, resolving issues and promoting the brand.
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling.
Adhere to the company's plan for resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information.
Establish customer rapport to sell the right products and services.
Develop key client relationships, negotiating and closing deals.
Convert lost opportunities to sales from technicians' invoices and sales resprentatives' proposals.
Get potential customers excited about the company and encourage them to spread the word.
Become an expert of your market area, know the customer needs.
Help set aggressive sales plans, propose expansions.
Competencies for Success Develop a proven track record in customer service and sales.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Good presentation and public speaking skills.
Ability to build trust and demonstrate empathy.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible and great attitude on life.
Job Type:
Full-time Pay:
$12.
00 - $18.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Referral program Vision insurance Schedule:
Monday to Friday Supplemental pay types:
Commission pay Ability to commute/relocate:
Powhatan, VA 23139:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required) Shift availability:
Day Shift (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
You will perform happy calls and do whatever is necessary to improve our services.
You will make outbound calls on service invoices and leads not sold in the field and do whatever is necessary to achieve department sales goals.
Responsibilities Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Respond to customer requests, resolving issues and promoting the brand.
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling.
Adhere to the company's plan for resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information.
Establish customer rapport to sell the right products and services.
Develop key client relationships, negotiating and closing deals.
Convert lost opportunities to sales from technicians' invoices and sales resprentatives' proposals.
Get potential customers excited about the company and encourage them to spread the word.
Become an expert of your market area, know the customer needs.
Help set aggressive sales plans, propose expansions.
Competencies for Success Develop a proven track record in customer service and sales.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Good presentation and public speaking skills.
Ability to build trust and demonstrate empathy.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible and great attitude on life.
Job Type:
Full-time Pay:
$12.
00 - $18.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Referral program Vision insurance Schedule:
Monday to Friday Supplemental pay types:
Commission pay Ability to commute/relocate:
Powhatan, VA 23139:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required) Shift availability:
Day Shift (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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